Privacy notice
Last updated 29 October 2026
This notice explains what personal data Pawsome Booking handles, why, and what your rights are. It covers two groups of people: businesses who use Pawsome Booking to take bookings, and pet owners who book with those businesses.
Who we are
Pawsome Booking is run by SCH Ventures Ltd, a company registered in England and Wales, number 17020630, trading as Pawsome Booking. Our registered office is 3rd Floor, 86-90 Paul Street, London EC2A 4NE. You can contact us about anything in this notice at hello@pawsomebooking.co.uk.
If you booked with a pet business
The business you booked with is in charge of your data (the "controller"). We store and process it for them, on their instructions, under a data processing agreement. If you want to see, correct or delete your details, the quickest route is to ask the business. You can also contact us and we'll pass your request to them.
What the business holds through us
- Your name, email address and phone number, and optionally your address and an emergency contact.
- Your pet's details: name, type, breed, size, weight, age, temperament, vaccination status, and any medical or grooming notes you or the business add.
- Your appointments, any notes on them, deposits paid and refunds.
- For mobile groomers: the postcode of the appointment, roughly how far it is from the groomer's base, and any travel charge.
- Grooming records the business keeps after each appointment, which can include before and after photos of your pet.
Please don't include health information about yourself in notes; it isn't needed to book.
What it's used for
To arrange your appointments, send your confirmation and a reminder the day before, let you cancel your booking, send you a groom report if the business chooses to, and help the business care for your pet safely. If the business has switched them on, you may also get an email when your pet is due for their next appointment, with a link to book. You can say no when you book, and every one of these emails has a link to stop them. The business decides how long to keep your details and is responsible for telling you its own lawful basis; for most bookings this is to carry out the appointment you asked for.
Payments
Deposits are paid to the business through its own Stripe account. Stripe handles your card details under its own privacy policy and we never see or store your card number. The business can see your payment in its Stripe account.
If you run a business on Pawsome Booking
For your own account, we are the controller.
- Account details: your name, email address and password (stored only in scrambled, hashed form), and when you last signed in.
- Business details: business name, contact details, address, logo, opening hours, services and booking settings.
- Billing: your subscription status and dates, and a cancellation reason if you choose to give one. Your card is held by Stripe, not by us.
- Payments setup: the ID of the Stripe account you connect and whether it can take payments. Stripe collects your identity and bank details directly.
- Support: anything you send us when you get in touch, plus the page you were on and your browser type, to help us fix problems.
- Referrals: which business referred you, or which businesses you referred, and any free months earned.
Why, and our lawful basis
- To provide the service you signed up for (contract): your account, booking page, diary, emails and billing.
- To keep the service secure and working (legitimate interests): preventing abuse, investigating faults and fixing payment problems.
- To keep financial records (legal obligation): subscription and payment records for tax purposes.
- To tell you about important changes (legitimate interests): such as changes to these terms or the service. We don't send marketing emails without asking first.
If you use our free tools or contact form
When you ask us to email you a no-show policy or a calculation, we keep your email address, any name and business name you give, and what you entered, so we can send it (legitimate interests, and to do what you asked). We only send you marketing emails if you tick the separate box agreeing to them (consent), and every one has an unsubscribe link. If you contact us, we keep your message and contact details to reply (legitimate interests).
Everyone: security and technical data
When anyone uses the site, we briefly record their IP address to limit repeated attempts to sign up, sign in or book (to stop abuse). These records are deleted automatically after 2 days. Our hosting provider also keeps short-lived technical logs of requests to keep the service running. We use this for our legitimate interest in keeping the service secure.
Cookies
We use one cookie, pb_session, which keeps business users signed in for up to 30 days. It is strictly necessary, so we don't ask for consent. We use no analytics, tracking or advertising cookies. Stripe may set its own cookies on its payment pages to prevent fraud.
Who else handles the data
We use these providers to run Pawsome Booking. Each is bound by a data processing agreement with us and may only use the data to provide its service.
| Provider | What for | Where |
|---|---|---|
| Vercel Inc. | Hosting the website and app | Runs in London (UK). US company |
| Neon (Databricks, Inc.) | Database storage and backups | Stored in London (UK) on Amazon Web Services. US company |
| Resend (Plus Five Five, Inc.) | Sending emails (confirmations, reminders, account emails) | Sent from Ireland (EU). US company |
| postcodes.io (Ideal Postcodes Ltd) | Finding where a postcode is, for mobile groomers' travel areas and routes. Only the postcode is sent | UK |
| Sentry (Functional Software, Inc.) | Error alerts, so we can fix problems quickly. Personal details are removed before sending | Stored in Germany (EU). US company |
| Stripe Payments UK Ltd | Collecting the £9.99 subscription from businesses | UK, with processing in the EU and US |
Where a provider is based in, or accesses data from, the US, the transfer is protected by the UK's data bridge with the US or by the ICO's approved international data transfer terms. We don't sell personal data, and we only share it with others if the law requires us to.
How long we keep it
- Pet owners' details: for as long as the business keeps them. A business can erase a customer at any time from their customer page, which removes their contact and pet details while keeping anonymous appointment records for the business's accounts. When a business leaves Pawsome Booking, we delete its customers' data within 90 days.
- Business accounts: while the account is open, then deleted within 90 days of closing it, except billing records.
- Billing records: 6 years, as required for tax.
- IP addresses for abuse prevention: 2 days.
- Free tool requests: 2 years, or until you unsubscribe if you agreed to marketing (we keep a note that you unsubscribed, so we don't email you again).
- Support messages: 2 years after the last update.
- Backups: deleted data can remain in database backups for up to 30 days before they are overwritten.
Your rights
You have the right to ask for a copy of your data, to have it corrected or deleted, to object to or restrict how it's used, and to receive it in a portable format. If you booked with a business, ask the business first, as they control your data. Otherwise, contact us at hello@pawsomebooking.co.uk. We'll reply within one month.
If you're unhappy with how your data is handled, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first.
Other things to know
- We don't make decisions about people using automated processing that has legal or similarly significant effects.
- Pawsome Booking is meant for adults. Children shouldn't make bookings or open accounts.
- If we change this notice, we'll update the date at the top and tell businesses by email about significant changes.